At PeptidesCult, we are committed to delivering research products with care, accuracy, and efficiency. From the moment your order is placed until it reaches your destination, our team works to ensure a smooth and dependable shopping experience.

Please review the following Shipping & Returns Policy before completing your purchase.

Shipping Policy

1. Order Processing

All orders are subject to payment verification before they enter our fulfillment process.

Orders are typically processed and shipped within 1–3 business days, excluding weekends and public holidays.

During holidays, promotional events, or periods of increased demand, processing times may be extended. We appreciate your patience during these periods.

2. Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email containing tracking information, when available.

To help ensure successful delivery, please verify that your shipping address, email address, and contact information are accurate before placing your order.

3. Delivery Estimates

Delivery times depend on your destination, shipping carrier, customs procedures, and other logistical factors.

Estimated Delivery Times

• Domestic Orders: 3–7 Business Days

• International Orders: 7–21 Business Days

These timeframes are estimates only and should not be considered guaranteed delivery dates.

Delivery delays may occur due to circumstances outside our control, including:

• Shipping carrier delays

• Customs inspections or import clearance

• Severe weather conditions

• Transportation or delivery restrictions

• Seasonal shipping demand or other unforeseen events

4. Customs Duties & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, tariffs, or other government-imposed fees.

Unless otherwise stated, all customs charges and import fees are the responsibility of the customer.

PeptidesCult cannot influence customs procedures and is not responsible for delays or additional charges imposed by customs authorities.

5. Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

PeptidesCult is not responsible for issues resulting from incorrect or incomplete shipping details, including:

• Delayed deliveries

• Returned or undeliverable packages

• Additional shipping or handling charges

Please review your shipping information carefully before confirming your order.

6. Lost or Delayed Shipments

If your shipment appears to be lost or experiences an unexpected delay, please contact our customer support team as soon as possible.

We will work closely with the shipping carrier to investigate the shipment and help reach an appropriate resolution whenever possible.

Returns Policy

7. Return Eligibility

Because our products are intended exclusively for laboratory research purposes, returns are accepted only under limited conditions.

A return request may be approved if:

• The request is submitted within 30 days of the delivery date.

• The product is unopened, unused, and in its original condition.

• All original packaging, labels, and included materials are returned.

• Proof of purchase is provided.

All return requests must receive prior authorization from PeptidesCult before any products are returned.

8. Non-Returnable Products

To preserve product quality and integrity, we cannot accept returns for:

• Opened or previously used products

• Products damaged due to misuse, improper handling, or improper storage

• Products returned without original packaging, labels, or accessories

• Clearance, promotional, discounted, or final-sale items

• Digital products, downloadable content, or gift cards, where applicable

9. Damaged, Defective, or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please notify us within 7 days of delivery.

To help us review your request promptly, please include:

• Your order number

• A detailed explanation of the issue

• Clear photographs of the product, packaging, and shipping label (if applicable)

After reviewing your claim, PeptidesCult may, at its sole discretion:

• Send a replacement product

• Issue a full or partial refund

• Provide store credit where appropriate

Each claim is evaluated individually to ensure a fair and appropriate resolution.

10. Refund Processing

Once your approved return has been received and inspected, we will notify you of our decision.

Approved refunds will be issued using the original payment method whenever possible.

Depending on your bank or payment provider, it may take several business days before the refund appears in your account.

Shipping charges are generally non-refundable unless the return results from an error by PeptidesCult or an approved claim involving a damaged, defective, or incorrect product.

11. Exchanges

If your order arrives damaged, defective, or incorrect, PeptidesCult may offer an exchange or replacement, subject to product availability.

All exchange requests require prior approval before any products are returned.

Contact Us

If you have any questions about shipping, returns, refunds, or an existing order, our support team is happy to assist you.

PeptidesCult

Email: [email protected]

Website: https://peptidescult.com